Shipping Policy

Welcome to UBON. We are committed to delivering your orders safely and on time across India. Please read our shipping policy carefully to understand how your orders are processed and shipped.

Order Processing

  • All orders are processed within 24-48 business hours after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is dispatched, you will receive a confirmation message/email along with tracking details.

Shipping Coverage

UBON delivers products across India through trusted courier and logistics partners.

Estimated Delivery Time

  • Metro Cities: 2-5 business days
  • Tier 2 & Tier 3 Cities: 4-7 business days
  • Remote Locations: 5-10 business days

Delivery timelines may vary depending on weather conditions, courier delays, public holidays, or unforeseen circumstances.

Shipping Charges

  • Free shipping may be available on selected products or promotional offers.
  • Standard shipping charges, if applicable, will be displayed during checkout.

Order Tracking

Customers can track their orders using the tracking link shared via SMS or email after dispatch.

Delayed or Failed Deliveries

While we strive to ensure timely deliveries, delays may occasionally occur due to external factors beyond our control. In case of failed delivery attempts:

  • The courier partner may re-attempt delivery.
  • Customers may be contacted for address or contact verification.
  • Incorrect or incomplete shipping details may lead to delivery delays.

Damaged Package or Missing Items

If you receive a damaged package or if any item is missing:

  • Please contact our customer support within 48 hours of delivery.
  • Share images/videos of the package and products for verification.
  • Claims raised after the specified timeline may not be eligible for resolution.

Change in Shipping Address

Once an order is placed, shipping address modifications may not always be possible. Customers are advised to verify all details before placing the order.

Cancellation Before Dispatch

Orders can only be cancelled before dispatch confirmation. Once the order has been shipped, cancellation requests will not be accepted.

Contact Us

For any shipping-related queries, feel free to contact UBON Customer Support.

Email: care@ubonindia.com
Website: https://ubonindia.com/