This policy applies under the following circumstances:
- Customers can contact customer care at +91 9711592822 for repairs/replacement of a product unit within 7 days from the date of delivery.
- If the customer establishes that the product delivered was defective or has physical damage within 24 hours of receiving it, the product will be called back to our facility for repair/replacement. If the repair facility at UBON ascertains that the product is beyond repair, only then will the product be replaced.
- If the product received does not match the description on the site or the specifications, customers must notify our website support team within 24 hours of receiving the product. After reviewing the complaint, our support team will make an appropriate decision.
Products will not be replaced under the following circumstances:
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Customer dissatisfaction with the look/sound quality of a defect-free product.
- Physical damage was not reported within 24 hours of receiving the product.
- Damage caused by electrical surges or user mishandling.
Important Notes:
- We reserve the right to cancel any order at our discretion, with a prompt full refund issued to the original payment method.
- Refunds may take up to 10–15 business days to appear on your statement, depending on your financial institution.
- Any processing, legal, and transport expenses related to order cancellations are not the responsibility of ML BROTHER LLP (UBON) and will not be covered by us.
Cancellation Policy:
- Cancellation requests will not be entertained if orders have already been communicated to customers and the shipping process has been initiated.
- No cancellations are accepted for orders under same-day delivery conditions.
- Cancellations are not entertained for products obtained on special occasions.
If you wish to cancel an order, please contact UBON Customer Care via email (ecom@ubon.in) or phone (9711592822).
Note: Please note that in the event that a customer cancels their order, the customer will be responsible for the charges of both the outbound and return courier services. These charges will be deducted from the order value.
Product Pricing:
- Prices listed on the website are current, though errors in data entry and updating may occur. We reserve the right to cancel orders if the indicated price is incorrect, with a full refund provided.
- Prices are subject to change without advance notice.
- All prices on this website are in Indian rupees. Applicable exchange rates and charges will apply for international debit and credit cards. Disputes or queries regarding exchange rates and bank charges should be directed to the issuing bank or institution.
Security:
- Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process.
- Credit card and debit card information is not stored by us but is directly obtained by the authorized payment gateway.
Out-of-stock situations:
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If a product is not available for any reason, we will contact you within 2 business days to discuss options such as exchange, delay, or cancellation.
Delivery of products:
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Purchases are shipped from various points in India, with the aim of being delivered within 5-7 business days.
- Delivery times are usually between 10:30 am and 7 p.m., Monday through Saturday.
- We are not responsible for goods signed by someone other than the person who placed the order.
- Claims for shortages or damages must be reported on the day of delivery.
Delivery Charges:
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Shipping and handling rates may vary based on the product, packaging, size, volume, type, and other considerations. Charges are provided at checkout.
In Case of Loss of Packages:
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Claims may require evidence, possibly in the form of a video, which should be clear and well-produced.
Replacement Policy for Asian Products:
- To qualify for a replacement, the product must be in its original packaging and in good condition.
- Contact our customer support team within 7 days of receiving the product to request a replacement.